Asian Ombudsman Association

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Studies

Measures Taken by China’s Supervisory Organ to Safeguard Public Interests and Results 
Thus Yielded Ministry of Supervision, the People’s Republic of China       ^NEW

Proposal for establishment of the AOA Knowledge Management Resource Center ^NEW

Freedom of Information, Wafaqi Mohtasib ^NEW

Measures for Removal of Constraints in Implementation of Ombudsman’s Decisions/Recommendations, Wafaqi Mohtasib ^NEW

Communication Strategy for Ombudsman, Wafaqi Mohtasib ^NEW

Simplification of Procedure for Speedy Relief, Wafaqi Mohtasib ^NEW

A n evaluation from the perspectives of street-level bureaucrats, the public and members of the Legislative Council

Comparative Study on Administrative and Financial Arrangements of the Hong ^NEW
Kong and Pakistan Ombudsman Offices

White Paper on Local Public Finance, 2003, Japan

Comprehensive National Anti-Corruption Strategy, Office of the Ombudsman, Republic of the Philippines

The Ombudsman of Korea - Working to Guard Civil Rights, 2006, Republic of Korea

Information & Communication in Japan, 2004, Japan

Is a Culture of Accountability is Developing in Thailand, 2004, Thailand

Improving Public Controlling Mechanisms in Islamic Republic of Iran for Fighting Corruption, Islamic Republic of Iran

Islamic Governance and Good Governance, Islamic Republic of Iran

Paper Presented by Mr.Niazi, President of General Inspection Organization in 1st OIC Forum on Fighting Corruption and Enhancing Integrity, 2006

Maladministration and Redress, 1998, Hong Kong

Effective Complaint Handling - a Tool for Better Serving the Community, 1998, Hong Kong

Risk Management and its Application

The Ombudsman’s Guide to Good Standards of Customer Service for Public Officers, 1998, Hong Kong

Act Justly and There Will be Justice Act and Integrity and Their Will be Respect 1998, Hong Kong

Reports

Technical Assistance for Strengthening the Asian Ombudsman Association by
the Asian Development Bank 2008 NEW

AOA Annual Report 2007 NEW

Governance and Anticorruption - Reports on GAC Consultations NEW

Address at the General Assembly of the African Ombudsman Association (AOA) NEW

News and Complaints Monitoring Report 1st May -31 st May 2008 NEW

Hong Kong Annual Report 2007 NEW

Ombudsman of Malaysia Annual Report 2007 NEW

Ombudsman of Punjab Annual Report 2006 NEW

Ombudsman of Thailand-Annual Report 2000 NEW

British and Irish Ombudsman Association (bioa) (2007)

People's Advocate Institution, Albania 2000-2006

Czech Republic

De Nationale Ombudsman, The Netherlands (2006)

Folketingets Ombudsman, Denmark (2006)

Mediateur de la Republique, France (2006)

National Ombudsman , Ireland (2006)

National Ombudsman of the Republic of Kazakhstan 2007

Office of the legal Service Ombudsman 2006/07

Office of the Ombudsman (Irish) 2006

Public services Ombudsman for Wales 2006/07

Ombudsman for Estate Agents Scheme 2006

Armen Independent Human Rights

Canada Post Ombudsman Canada 2006

Children’s Ombudsman Michigan, USA 2006

Estates Agents Ombudsman U.K 2006

Federal Correctional Investigator, Canada 2006-2007

Legal service Ombudsman U.K 2007

Metis Settlement Ombudsman Alberta, Canada 2007

Office the Child Protection Ombudsman, Utah, USA 2007

Office of the Community Ombudsman ,Idaho, USA 2007

Pension Ombudsman ,UK 2007

Privacy Commissioner, Canada 2007

International Ombudsman Institution 2004

Annual Report of Azerbaijan Ombudsman, 2005

Annual Report of Lokayukt, Madhya Pardesh, India, 2003

Annual Report of the Commission against Corruption, 2005, Macao

Annual Report of the Commission against Corruption, 2004, Macao

Annual Report of the Commission against Corruption, 2003, Macao

Annual Report of the Office of the Ombudsman, 2005, Republic of the Philippines

Annual Report of the Office of the Ombudsman, 2004, Republic of the Philippines

Annual Report of the Office of the Ombudsman, 2003, Republic of the Philippines

Annual Report on Public Interest Corporations Outline, 2004, Japan

Asian Regional Report of the I.O.I, 2003

Annual Report of the Ombudsman of Thailand, 2000, Thailand

Annual Report of the Public Complaints Bureau, 2005, Prime Minister’s Department, Malaysia

Establishment of Database, Pakistan NEW

Golden Handshake , Pakistan NEW

Report on Accounting of Income Tax Collection, Pakistan NEW

The 18th Annual Report of the Ombudsman of Hong Kong, 2005 - 2006

The 17th Annual Report of the Ombudsman of Hong Kong, 2004 - 2005

Report of the Ombudsman of the Kyrgyz Republic 2005

Non AOA Members

Annual Report-Posts and telecommunications 2000, Japan NEW

Annual Report of Civil Rights Protector, Poland NEW

Annual report of the Ombudsman of Denmark 2007 NEW

El Justica de Aragon, Spain Annual Report 2006 NEW

Mediateur de la Region Wallonne, Belgium Annual Report, 2006-2007 NEW

Northern Ireland Ombudsman Annual Report,2006 NEW

Ombudsman of Ireland Annual Report, 2004 NEW

Ombudsman OF Croatia Annual Report,2007 NEW

Ombudsman OF Croatia Annual Report,2006 NEW

Ombudsman OF Croatia Annual Report,2005 NEW

Ombudsman OF Croatia Annual Report, 2004 NEW

Ombudsman OF Croatia Annual Report,2003 NEW

Ombudsman OF Croatia Annual Report,2002 NEW

Northern Ireland Assembly Ombudsman and Commissioner for Complaints, U.K. Annual report 2006 NEW

The European Ombudsman Annual Report,1995-1999 NEW

The European Ombudsman Annual Report, 2000-2004 NEW

The European Ombudsman Annual Report, 2005-2007 NEW

Parliamentary and Health Services Ombudsman Annual report 2007 NEW

Ombudsman Of Malta Annual Report,2006 NEW

Ombudsman Of Malta Annual Report,2005 NEW

Ombudsman Of Malta Annual Report,2004 NEW

Ombudsman Of Malta Annual Report,2003 NEW

Palimentary Ombudsman of Norway Annual Report, 2006 NEW

Palimentary Ombudsman of Norway Annual Report, 2005 NEW

Guidelines

Guidelines for the Policies & Procedures for Research and Assistance, Office of the Ombudsman, Republic of the Philippines

Code of Ethics for Ombudsman and Ombudsman’s Personnel A.C 2004, Thailand

Tips for Making a Proper Complaint, 2005, Hong Kong

Fact Sheet of The Ombudsman

Guidelines on the Professional Ethics & Conduct of Public Servants

Direct Investigation, Hong Kong

Administrative Fairness Checklist, 1997, Hong Kong

Administrative Ethics Checklist, 1997, Hong Kong

Internal Complaint Handling (INCH) Programme, 1996 , Hong Kong

AOA Print Library

Index of Reports and other Print Material available at the AOA Print Library

Fact Sheets
Office of Federal Tax Ombudsman, Pakistan
Office of Federal Insurance Ombudsman, Pakistan
Office of the Ombudsman of Thailand
Office of the Ombudsman of the Philippines
Office of the Ombudsman, Hong Kong
Administrative Evaluation Bureau, Japan
Office of Provincial Ombudsman, Sindh, Pakistan
Office of Provincial Ombudsman, Balochistan, Pakistan
Mohtasib, Azad Jammu & Kashmir, Pakistan
Wafaqi Mohtasib (Ombudsman) of Pakistan
Ministry of Supervision, People's Republic of China
Office of Provincial Ombudsman, Punjab, Pakistan
Commission for Human Rights, Republic of Azerbaijan
Lokayukta Organization, Madyha Pradesh, India
Komisi Ombudsman Nasional, Indonesia
Complaints Bureau, Malaysia
Government Inspectorate of Vietnam, Socialist Republic of Vietnam
Office of Federal Insurance Ombudsman, Pakistan
Office of the Chief Ombudsman, Republic of Korea
Commission Against Corruption, Macao
Parliamentary Commission for Administration, Sri Lanka
Central Organization for Control and Auditing, Yemen
Ombudsman (Akyikatchy) Institution, Kyrgyz Republic	Not Available